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Business English for Beginners · Chapter 6: Bonus: dos & don'ts and insider tips

Small talk before business

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Do not start talking business straight away. British people tend to be reserved, so a more restrained approach works far better. As soon as they feel comfortable with you and your company, things become more personal and direct on their own.

Open and close conversations with small talk – general topics, sport or the weather are perfectly enough before you get to the actual matter.